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Careful treatment can prolong the life of fine china, crystal and cutlery almost indefinitely. Here are some suggestions:

Washing up
When washing up use water at a temperature bearable by hand and wash up as soon as possible. Certain foods can hurt china decorations and blacken silver, so if there has to be a delay leave china soaking in clear water without a detergent and rinse cutlery under the hot tap (but do not leave it wet overnight).

Do not rush washing up
Haste breaks china and crystal. Wash one piece of crystal at a time. Remember that the rim is the weakest part of the glass, so do not stand glasses upside down. Do not hold a glass by the stem when washing or drying the bowl.

Dishwashers
Repeated washings in very hot water and detergents can destroy the surface of crystal and damage china decorations, so dishwashers are not really recommended for fine tableware. Some machines use a particularly damaging combination of a high temperature and a corrosive washing agent. Temperatures should never exceed 60 centigrade and some leading china manufacturers suggest that only powders by Freedom, Relavit, Extra and Waitrose be used. Cutlery should always be dried by hand soon after washing. If left to dry in a closed environment it can become spotted and knife blades can become pitted.

Warming china
China may be warmed but should not be exposed to direct heat.

Avoid scratching china
Do not slide plates together. If you stack them use paper or cloth separators. Mulberry Hall's very smart interleaves can be purchased. Plate racks and cup hooks are also good ideas.

Microwave cookers
Do not use in a microwave cooker a piece of china containing gold or platinum in its decoration.

Stains
Remove tea and coffee stains from china with borax on a soft cloth. Steradent tablets will remove light stains from crystal and vinegar will remove lime deposits. The interior of inaccessible china, decanters and vases should be cleaned by gently pouring in coarse sand or rice with warm soapy water and swirling the mixture round.

Polishing cutlery
There are many excellent products on the market to choose from. Just be sure to use a product made specifically for the task.

Storing cutlery
Loose storage allows scratching. The best methods of storage are in a canteen or in the special silversmith's storage wallets available from Mulberry Hall. These are compact and protect against tarnish.

Packing
When moving house leave the packing to the experts.

Orders for delivery overseas sometimes attract duty imposed by the destination country. Mulberry Hall obviously has no control over any such imposition.

Customs forms for all international packages list the value of the contents as well as a description of the items. Any customs or import duties levied once the package reaches your country must be borne by you. Your local customs office will be able to provide further information.

We are committed to protecting your privacy. We use the information we collect on the Mulberry Hall on-line site to process and fulfil your orders and notify you of your order status. We do not sell, trade or rent your personal information to others, but may wish to advise you of other Mulberry Hall news, services, products or offers.

All orders will be despatched from the UK, by Fedex, ensuring the quick and efficient delivery of your order. Please allow 14 days for delivery. The cost of despatch (which is inclusive of packing and insurance) is based on the total value of the items purchased and the delivery address.

Mulberry Hall is a virtual shop and can be accessed 24 hours a day. Purchases can be made online using credit and debit cards or by contacting us by telephone, fax, post or email.

Selecting your items
Browse the items in our online selection by brand, category or by item description. View selected new products and limited editions. If you are searching for a gift browse our special occasions selection. Or if you are just looking for a bargain why not browse our current promotions. When you have located the item you wish to purchase simply enter the required quantity in the quantity box and continue browsing the site.

Viewing Your Shopping Basket
You can see which items you have selected at any stage by clicking on the `Shopping Basket' button in the top right hand corner. Here you are able to make changes to the contents of the shopping basket by changing the quantity boxes or even add giftwrap to individual items.

Purchasing
Once all the items you wish to purchase are in the shopping basket you should click on the `Checkout' button. You will be requested to enter some delivery and credit card information and finally asked to confirm your order.

Purchasing
We accept all major credit cards as payment. Once you have completed your order, the total cost of the items, including VAT if applicable, and the cost of delivery will be displayed.

Delivery And Despatch
Please allow 14 days for delivery, slightly longer when ordering from overseas. Please note that your credit/debit card account will be debited with the cost of your purchase at point of purchase and before despatch. You will receive email confirmation acknowledging your order and confirming despatch details. Should you not receive your goods within the above timescale please contact us. Should there be a problem with your order, e.g. availability, we will contact you by email, telephone or at a specified contact address.

Insurance is included free of charge within our postage and packing charges (see postage and packing). In the unlikely event of our goods arriving broken, please notify us of your local Post Office without delay and retain the complete package and its contents for inspection. On receipt of your notification, a free replacement will be despatched.

All orders are acknowledged by return. Goods are despatched straightaway unless deliveries are awaited from the manufacturer, when an estimated delivery date is given. In the unlikely event of any loss or breakage, please notify us without delay and retain the complete package and its contents for inspection. On receipt of your notification a free replacement will be despatched. Within the United Kingdom Orders over £350 sent to one address are carriage free. For postage and packing on orders under £350 sent to one address, please add 10 % of the cost of the purchase to a minimum of £6.50 and maximum of £15.00. For goods to be sent elsewhere within the EU Our carriage charges are as follows (full insurance is included free of charge):
Total Price Under £50 £50 - £74.99 £75 - £99.99 £100 - £124.99 £125 - £149.99 £150 - £174.99 £175 - £224.99 £225 - £274.99 £275 - £324.99 £325 - £374.99 £375 - £424.99 £425 - £474.99 £475 - £524.99 £525 - £599.99 £600 - £699.99 £700 - £799.99 £800 - £899.99 £900 - £999.99 £1000 - £1199.99 £1200 - £1399.99 £1400 - £1599.99 £1600 - £1799.99 £1800 - £1999.99 Above £2000	Postage and Packing £14 £16 £19 £23 £29 £33 £37 £43 £49 £58 £65 £75 £79 £85 £95 £99 £109 £119 £129 £139 £155 £175 £195 £225
For goods to be sent anywhere outside the EU Our carriage charges are as follows (full insurance is included free of charge):
Total Price Under £50 £50 - £74.99 £75 - £99.99 £100 - £124.99 £125 - £149.99 £150 - £174.99 £175 - £199.99 £200 - £249.99 £250 - £299.99 £300 - £349.99 £350 - £399.99 £400 - £449.99 £450 - £499.99 £500 - £599.99 £600 - £699.99 £700 - £799.99 £800 - £899.99 £900 - £999.99 £1000 - £1199.99 £1200 - £1399.99 £1400 - £1599.99 £1600 - £1799.99 £1800 - £1999.99 £2000 - £2199.99 £2200 - £2499.99 £2500 - £2999.99 Above £3000	Postage and Packing £17 £19 £21 £27 £32 £38 £43 £49 £55 £66 £77 £87 £92 £98 £105 £115 £125 £145 £165 £179 £195 £215 £245 £265 £285 £325 £355

The following terms & conditions apply to all transactions on Mulberry Hall online. All prices are shown in £ sterling, Euros and $ US dollars. We reserve the right to change any advertised price before you place an order.

All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled, you will be given a full refund.

Delivery charges are calculated on the total value of the items on order and delivery address. We aim, subject to stock availability to deliver all orders within 14 days of ordering (slightly longer when ordering from overseas). You will be advised of any delay.

Payment can be made by any major debit or credit card. Payment will be debited to your account before the despatch of your order. We will take all care within our power to keep your order and payment details secure.

In the unlikely event that your goods are lost or arrive damaged, please notify us as soon as possible.

This is a simple way to solve a gift problem. Decide how much you want to give and send us payment for that amount and the name and address of recipient.

We will then post off an attractive gift voucher (which can be giftwrapped free of charge on request) and notification of www.mulberryhall.co.uk together with any message you wish to supply.

British Value Added Tax is charged on most goods and services sold within the European Union. VAT, currently 20 % is included in product prices displayed on the Web site.

Our export price list gives prices after deduction of British Value Added Tax for use when goods are destined for outside the European Union.

Mulberry Hall's VAT Registration No. is 114897786